Quality Assurance Conditions (QSB)
1. Objective of this QSB
The purpose of this agreement is to help to avoid quality and delivery problems, to ensure smooth procedures between contracting parties while minimizing costs, by describing the minimum requirements for the supplier's quality, environmental, occupational safety and health management systems.
The QSB, as an integral part of the contractual provisions between the customer and the supplier, establish the technical and organizational framework conditions and processes necessary to achieve the desired objective. Strict adherence to this agreement is to be ensured by the supplier, also with regard to the product liability and warranty obligation.
2. Validity of the agreement
2.1 This Agreement shall apply to all orders between the Contracting Parties.
2.2 Should any provision of this Agreement be or become invalid, the Agreement shall remain unaffected. In this case, the Contracting Parties undertake to replace the provision which has become ineffective without delay by a provision that comes closest to the economic purpose of the invalid provision.
2.3 The present agreement does not replace the requirements of the standards DIN EN ISO 9001, DIN EN 9100, ISO 14001 and OHSAS 18001 (or comparable standards) as well as customer standards and / or customer requirements but merely represents the minimum requirements of the customer
3. Confidentiality
3.1 The Supplier undertakes to undertake his subcontractors and, if necessary, his subcontractors with the utmost confidentiality. This means that all information that is received by contact with the customer is neither used for commercial purposes nor can it be disclosed to third parties. This provision shall also apply after termination or termination of this Agreement.
3.2 If the confidentiality has been proven to have been violated, the purchaser reserves the right to take legal action and to claim damages.
4. General requirements
4.1 The supplier undertakes to introduce and maintain a quality management system (QMS). It is preferable to proceed according to DIN EN ISO 9001 or DIN EN 9100 (as amended from time to time). Alternatively, the international standards VDA 6.1, EAQF, AVSQ, QS 9000, etc. can be used.
4.2 Management must commit itself to continuous quality and product improvement. The QMS must be oriented towards identifying risks, avoiding errors through analyzes, and identifying and eliminating errors. The client carries out a supplier evaluation. If actions for improvement are required, these must be implemented.
4.3 If certification is carried out by an accredited company or a positively concluded audit of an aviation or branch-type company, these can be recognized by the customer after examination of the specifications and results.
4.4 The Supplier shall submit to the Purchaser, by its own responsibility, its currently valid certificates and to report updates immediately after expiry of the period of validity or in the event of a certificate being extinguished. An invalid or extinct certificate may lead to the exclusion from the qualified supplier list if necessary.
4.5 The supplier may only pass on orders of the customer to sub-suppliers with the prior written consent of the customer.
4.6 The supplier is furthermore obliged to convince himself of the functionality of his quality management system through internal system, process and process audits. The process audit is event-oriented and / or at least once a year.
4.7 The Purchaser shall establish supplementary audits if necessary.
4.8 The Supplier undertakes, after consultation, to allow system, process, product and process audits by the Purchaser.
4.9 The quality commissioner of the customer and, if applicable, the customer of the customer and / or the relevant authorities shall have access to the supplier's production facilities and records, at any level of the supply chain, which are involved in the order. When requested, he is to be given complete insight into all production and quality data records and to hand over the desired samples concerning the product. This does not release the supplier from his quality responsibility.
4.10 The Purchaser reserves the right, together with the Supplier, to inspect his subcontractors by appointment. If this is the case, this is also granted to the customer of the customer. The supplier is, however, not released from his responsibility towards the sub-supplier and the customer.
4.11 The supplier shall endeavor to regulate the quality assurance measures for the purposes of this agreement with his subcontractors. Alternatively, the supplier must ensure the quality of deliveries through their own means / processes.
4.12 When a product request is received, a feasibility analysis shall be carried out as early as possible. Change requests or uncertainties must be clarified immediately with the customer. The bidding is considered a declaration of consent. Changes to the product and / or process definitions / documents / processes and / or the use of differing processes / manufacturing processes must be notified in advance to the customer and, if necessary, an authorization, possibly also from the customer.
4.13 Furthermore, the supplier is obligated to comply with agreed deadlines. This applies both to the delivery of products and initial samples as well as to the delivery of product documentation, fault analyzes and the introduction of immediate, corrective and preventive measures.
4.14 The supplier confirms with the confirmation of order that all the technical documents specified in the order are available, that all the relevant bodies have these technical documents at their disposal, that all other necessary documents are available. Requirements for packaging, transport, that all documents have been understood and that all items of the order can be produced according to the specifications of the customer. Changes to drawings, work standards, etc. are to be made known and, if necessary, trained.
4.15 In addition to this QSB, customer requirements attributable to the order shall be met.
4.16 The supplier shall maintain a system for the regular inspection of test and measuring instruments, which ensures that faulty and expired test equipment and test equipment are recognized and excluded as test equipment, including manufacturing facilities which are used as test equipment. For this purpose, proofs are to be given and, for example, As part of an audit. In addition, the verification of calibrations carried out must be carried out.
4.17 The supplier shall ensure that the required technical and administrative accompanying documents are part of the scope of delivery. The delivery shall not be considered as complete until all Accompanying documents with the product are available to the customer.
5. Control of documents and reference patterns
5.1 The management systems and their performance must be documented for proof of and verification by the customer. The records must include all quality assurance measures from the receipt of the order to the delivery of the finished delivery item, in order to enable a faultless demonstration in the event of damage.
5.2 Should the Purchaser notify the Supplier that the product to be delivered is a product that is subject to the requirements for special storage obligations (eg from the aerospace industry), the Supplier shall comply with the special requirements of the Purchaser.
5.3 Other quality records shall be kept for at least ten years after compilation.
5.4 The supplier agrees to immediately notify the customer of all process and product records.
5.5 If product-relevant documents have to be passed on to sub-suppliers, this shall be notified to the Purchaser in advance and may be approved by the customer.
5.6 Certificates of origin, test certificates and documentation documents, correspondence and reports to be supplied are to be submitted to the customer in principle in both German and English. Order-related and in consultation other requirements can be defined.
6. Procurement
6.1 All suppliers of the supplier who supply materials or raw materials should be certified according to DIN ISO 9001 (current version) or a comparable standard.
7. Relief KST / GLS
7.1 The supplier is responsible for the initial inspection and therefore for fault-free deliveries according to the order.
7.2 The supplier shall be liable in full for his subcontractors.
7.3 In the event of a warranty, the Supplier shall bear the burden of proving that he has acted according to the provisions.
8. Treatment of faulty or faulty products
8.1 In the event of a fault with the customer or his customer, a message or a test report (hereinafter referred to as "complaint") is drawn up.
8.2 The complaint shall be processed by the supplier in a suitable form, if any, provided / provided (eg, 8D report)
8.3 The Supplier shall provide the Purchaser with the information as to whether the defective goods can be used under reservation, sorted out or reworked or scrapped.
8.4 The supplier is obliged to sort or process defective deliveries at his expense so that the customer is not harmed (for example, production stoppage).
8.5 The supplier has to clarify whether other faulty goods are in the house of the customer or on the transport to him and inform the customer.
8.6 If the Supplier carries out work by third parties, he shall not be released from the task of instruction, disposition and the necessary substitute deliveries.
8.7 Lots returned or reworked after a complaint must be identified in each case with reference to the complaint (for example, complaint number) on the delivery papers and packaging.
8.8 If the supplier finds mistakes in his house, which could also have already been delivered components, the goods receipt inspection / purchase of the customer must be notified immediately. Initiated measures are to be announced.
8.9 The Supplier shall be entitled to apply for a special clearance prior to the delivery of the goods to the Purchaser for mistakes in his house. The approval is ordered, ordered by order and / or by period. A once granted deviation approval / one-time delivery release does not entitle the supplier to supply components with this deviation in the event of repetition. The purchaser reserves the right to refuse to accept a special feature when he requests applications for special approval. For each application for special approval, a written statement with measures shall be sent to the customer. In any case, deliveries shall be accompanied by the approved special clearance on the goods and the delivery documents.
8.10 To prevent the use of counterfeit or presumably counterfeit parts and their integration into products that are delivered to customers, the supplier, including those involved in the process downstream, is obliged to take special care.
9. Traceability
9.1 All measured and test results as well as process data must be unambiguously assigned to defined batch and production lots and, if applicable, serial numbers. The products are to be delivered batch-cut or production-separated. The mixing of batch or production lots is not permitted. The marking of the batch or batch shall be indicated on the containers, the delivery documents and, if possible, on the parts themselves. Unless otherwise specified by the Purchaser, Supplier shall maintain an appropriate system for traceability and labeling.
10. Handling, storage, packaging, preservation and shipping
10.1 The products and / or transport containers shall be marked in such a way as to clearly identify them and to exclude confusion / mixtures.
10.2 Each independent packing unit must be clearly marked with a captive product trailer.
10.3 In order to avoid misunderstandings, non-current transport inscriptions or product trailers on packagings and load carriers must be removed from the suppliers prior to delivery to the purchaser.
10.4 If the purchaser does not require any special packaging requirements, the Supplier shall be responsible for the products to be delivered by means of appropriate and suitable packaging against damage, corrosion, penetration of foreign objects into the product, unacceptable vibration, moisture, electrostatic charges (ESD) or mixtures / mixtures of batches Other hazards.
10.5 In addition to a clear identification, the delivery documents for the purchaser must contain the order number, order item and number of items. If necessary, deliveries with durability date and / or storage temperature must be indicated
11. Environmental and occupational safety
11.1 Products and / or packaging / protection equipment provided by the supplier may contain no components that are harmful to the health, which are harmful to the environment and / or are harmful to the environment, to the extent that they are compatible with the technical requirements. If this is unavoidable, a completely filled in EC safety data sheet must be sent to the customer with the offer and the delivery according to the current case law. This also applies to used packaging. The approval is carried out with the sampling. In case of changes to the products to be delivered, proceed accordingly.
11.2 The supplier undertakes to use energy, production materials and resources as sparingly as possible in the production process, as well as to limit the waste of residues on the construction and process side. It shall primarily use production materials provided that this is acceptable for cost, safety, technical and quality reasons which can be recycled after use.
11.3 Waste generated should be recycled in an ecologically sensible manner, if sensible recycling is not possible, disposed of in an environmentally friendly manner.
11.4 The supplier undertakes to comply with at least the statutory and official regulations applicable to him, including the requirements according to the German Ordinance for the Protection of Goods (1) § 5 ff ..
12. Suppliers Declaration and Country of Origin
12.1 Suppliers Declarations, Customs Tariff No., Declaration of Origin and Country of Origin must be supplied for all products on all invoices.
12.2 In the event of changes within the long-term Supplier Declaration, all changes within the long-term Supplier Declaration must be announced with a separate letter to our Purchasing Department.
12.3 The obligation to provide supplier declarations stating the country of origin and customs tariff number includes all goods delivered even without preferential country of origin.
12.4 For non EU based suppliers preferential proof of origin must be provided unsolicited. Autonomous certificates of origin must be provided on request.
12.5 The Supplier is obligated to inform us of all delivered materials pending export permit requirements (incl. national export listing number as for the USA). The notification must be send together with the Supplier Declaration incl. certificate of origin directly to our purchasing department. The supplier is fully responsible for all adverse consequences of an incomplete Transaction or any failure notice.
Last update: Mai 2017